Refund & Cancellation Policy

At Prokopi, a product of Prokopi Technology Pvt. Ltd., we are committed to delivering high-quality educational experiences. We understand that circumstances change, and this policy outlines the conditions under which refunds or cancellations may be requested. By enrolling in any of our programs or purchasing any of our services, you agree to the terms described below.

1. General Refund Policy

All purchases made on Prokopi are considered final upon successful payment and confirmation of enrollment. Refunds are granted only under the specific conditions outlined in this policy. We do not offer refunds based on dissatisfaction with instructors, course style, or content unless the program has been materially misrepresented at the time of enrollment.

2. Seat Booking Fee (Admission Ticket) — Non-Refundable

To secure a seat in any Prokopi program, eligible candidates who have cleared our Pre-Admission Test or Live Interview are required to pay a Seat Booking Fee equivalent to 10% of the total program fee. This amount is paid separately as a commitment deposit and is strictly non-refundable under all circumstances, including but not limited to:

• Voluntary withdrawal from the program after seat confirmation
• Failure to complete the admission formalities within the stipulated time
• Change of mind, personal circumstances, or competing offers
• Non-commencement of the batch due to the candidate's own unavailability

The Seat Booking Fee is used to reserve your allocated seat, initiate batch planning, and cover administrative costs associated with your admission process. By paying this fee, you acknowledge and accept that it forms a non-refundable part of your total program cost regardless of the outcome of your enrollment.

3. Satisfaction-Based Refund — 5-Lecture Trial Policy

Prokopi offers a 5-Lecture Satisfaction Guarantee on the tuition fee paid after seat confirmation. If you attend the first five lectures of your enrolled program and genuinely feel the course does not meet the quality or standards communicated at the time of admission, you may apply for a full tuition refund under the following terms. This policy is inspired by the refund practices of leading Indian EdTech platforms and is designed to be fair, transparent, and student-first.

Refund Breakdown

In plain terms: we refund 100% of your tuition fee — no deductions, no hidden cuts. The only amounts retained are GST (18%), which is a government tax that cannot be reversed by Prokopi, and the Seat Booking Fee (10%), which you paid separately at the time of admission to reserve your seat (covered under Section 2). Both of these are clearly communicated upfront.

Conditions for 5-Lecture Refund Eligibility

• The refund request must be raised within 48 hours of completing the 5th lecture. Requests raised after this window will not be considered under this policy.
• The candidate must have attended all 5 lectures live or via recorded session. Partial attendance or skipped sessions do not qualify for this refund.
• The request must include a written explanation of dissatisfaction submitted to support@prokopi.in with the subject line: "5-Lecture Refund Request — [Your Full Name] — [Order ID]".
• Refunds under this clause are available only once per candidate. Re-enrollment after a refund under this policy will not be eligible for the same guarantee.
• This policy applies only to the tuition fee component paid after seat confirmation. The Seat Booking Fee (Section 2) and GST remain non-refundable regardless.
• Candidates who have accessed, downloaded, or shared any course recordings, notes, assignments, or proprietary material beyond the 5 trial lectures will be disqualified from this refund.
• Prokopi reserves the right to verify attendance records before processing the refund. Falsified attendance claims will result in immediate disqualification and may result in legal action.

4. Eligibility for Refund

You may be eligible for a refund under the following conditions:

• Duplicate Payment: If your account has been charged more than once for the same course or program due to a technical error, we will refund the duplicate amount in full within 7–10 business days.
• Payment Deducted but Enrollment Not Confirmed: If your payment was successfully deducted but your enrollment was not activated within 48 hours, you are entitled to a full refund or immediate activation, at your choice.
• Program Cancelled by Prokopi: If Prokopi cancels a program or batch before it commences and does not offer an equivalent alternative, enrolled students will receive a full refund.
• Pre-Commencement Cancellation Window: If you cancel your enrollment within 24 hours of purchase and before accessing any course content or live sessions, you may request a refund. Refunds in this case will be subject to a processing fee of up to 5% of the paid amount.

5. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• After course content, live sessions, recordings, or any program material has been accessed.
• Requests made after 24 hours from the date of purchase (unless covered under Section 2).
• Dissatisfaction with the instructor, delivery method, batch timing, or curriculum structure, as these are subject to change as outlined in our Terms & Conditions.
• Failure to attend live sessions, workshops, or mentorship calls that were scheduled and available to you.
• Purchases made using promo codes, special discounts, or during limited-time offers.
• Failure to meet minimum system requirements or technical limitations on the user's end.
• Change of mind after enrollment has been confirmed and content access has been granted.

6. Cancellation by Student

If you wish to cancel your enrollment, you must submit a written request to support@prokopi.in. Please include your full name, registered email address, order ID or payment reference, and the reason for cancellation. Cancellation requests are reviewed within 3 business days. Approval of a cancellation request does not automatically guarantee a refund — eligibility is assessed as per Section 2 and Section 3 of this policy.

7. Cancellation by Prokopi

Prokopi reserves the right to cancel or postpone a program, batch, or session due to:

• Insufficient enrollment numbers
• Unavailability of the instructor or mentor
• Technical or operational circumstances beyond our control
• Force majeure events (natural disasters, government orders, etc.)

In such cases, Prokopi will make reasonable efforts to offer rescheduling or an equivalent alternative. If no suitable alternative is provided, a full refund will be issued within 10 business days.

8. Refund Process & Timeline

Approved refunds will be processed to the original payment method used at the time of purchase. The expected timelines are as follows:

• UPI / Net Banking: 5–7 business days
• Credit / Debit Card: 7–10 business days (depending on your bank's processing time)
• Paytm Wallet: 3–5 business days

Prokopi is not responsible for delays caused by banking institutions or payment gateway processing times. Once a refund is initiated from our side, the timeline is governed by your bank or payment provider.

9. Failed or Disputed Transactions

If a payment was deducted from your account but not reflected on Prokopi, please wait up to 48 hours as some transactions take time to settle. If the issue persists, contact us at support@prokopi.in with your payment screenshot and transaction reference number. We will coordinate with our payment partner (Paytm) to resolve the issue within 5–7 business days.

For any unauthorized or disputed charge, please contact your bank directly. Prokopi will cooperate fully with any bank-initiated dispute resolution process.

10. EMI & Instalment Plans

If you have enrolled using an EMI or instalment plan (if offered), refunds will be calculated based on the total amount paid at the time of the request. Outstanding instalments will be cancelled upon approval of a valid refund. Any processing fees or interest charges applied by the financial institution are non-refundable by Prokopi.

11. Modifications to This Policy

Prokopi reserves the right to amend this Refund & Cancellation Policy at any time. Changes will be communicated via email or posted on our website. Your continued use of our services following such changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.